Medical Education ²⁷

The Building Strong Patient Relationships course covers every aspect of building effective patient relationships and delivering a good patient experience every time.
The Building Strong Patient Relationships course can teach you these techniques and more.
The Building Strong Patient Relationships course demonstrates how to: Create a good first impression, Understand the patient’s expectations of a “good” encounter, Ensure a good patient experience, Achieve structure (and why it’s so important)

AVAILABLE IN 2014 - The Cross Cultural Communication course teaches essential techniques for delivering quality care to culturally diverse patients, including how to: Deliver patient-centered care to patients from a range of cultural groups, Avoid communication traps and cultural gaffes, Overcome language barriers and effectively use interpreters,
This course also discusses a medical malpractice case involving language and cultural barriers, and includes chapters dedicated to specific cultural groups to help doctors identify and understand cultural differences, while increasing the ability to show empathy and patient-centricity throughout the continuum of care.
The Cross Cultural Communication course is designed to help doctors build effective patient communication, and deliver a good patient experience every time, regardless of the patient’s cultural background.

Helping your patients to organize their concerns, questions, and fears, especially about sensitive topics, can make all the difference in ensuring a good patient experience.
The Eliciting Patient Concerns course covers every aspect of facilitating interactions that help patients to share their concerns, and deliver a good patient experience every time.The Eliciting Patient Concerns course teaches these techniques and more. This course is unlike any other you’ve completed on patient communication because: 1) It doesn’t focus only on one researched approach. 2) It is available online, so you can learn how to elicit patient concerns at a time and place that suits you, and as your time permits. 3) It highlights the importance importance of eliciting patient concerns to achieve better health outcomes, sharing examples of medical malpractice cases or complaints so you can better grasp why things go wrong and how to avoid these situations.
The Eliciting Patient Concerns course demonstrates how to: Understand the causes of patient reluctance, Identify Empathic Opportunities, and use Empathic Responses and Terminators to improve the quality of the patient interaction and the information received
Structure the encounter to encourage disclosure of patient concerns

Learning how to effectively manage difficult patients is at the core of good medicine, and a key component of risk management, achieving higher quality interactions, improved doctor well-being, reduced malpractice risk, and improved health outcomes.
The Managing Difficult Patients course teaches essential techniques for effectively managing a range of “difficult” patient behaviours, including: Identifying the 7 types of “difficult” patient encounters, Understanding the psychological drivers for each difficult behaviour, Identifying doctor responses that may negatively amplify difficult patient behaviours, Minimizing factors that contribute to difficult doctor-patient relationships, Effectively managing difficult patient behaviours to ensure optimal health outcomes, Transforming a difficult interaction into a productive dialogue
The Managing Difficult Patients course covers every aspect of building effective patient communication with difficult to manage patients so you can provide a good patient experience every time.

The Maximizing Patient Understanding and Recall course covers every aspect of how to deliver information in a way that builds patient acceptance and understanding, and provides a good patient experience every time.
The Maximizing Patient Understanding and Recall course teaches these techniques and more. This course is unlike any other you’ve completed on patient communication because: 1) It doesn’t focus only on one researched approach. Research from nearly 45 published papers is drawn upon to bring together proven techniques to deliver information in a way that is easily understandable by patients and maximizes acceptance and recall. 2) It is available online, so you can learn how to effectively provide patient information at a time and place that suits you, and as your time permits.
The Maximizing Patient Understanding and Recall course teaches essential techniques to help you: Identify the amount and type of information each patient requires, Present complex/unfamiliar information in a memorable, easily understood way, Deliver bad news appropriately, Provide information in a manner that maximizes patient retention and recall
Achieve a shared understanding with your patient

The Motivating Patients course teaches these techniques and more. This course is unlike any other you’ve completed on motivating patients because: 1) It allows time-poor doctors the opportunity to learn only the techniques essential to bringing about behaviour changes in their patients 2) It is available online, so you can learn how to deliver an outstanding patient experience at a time and place that suits you, and as your time permits 3) It highlights the importance of building patient motivation to achieve better health outcomes, sharing examples of medical malpractice cases or complaints so you can better grasp why things go wrong and how to avoid these situations.
The Motivating Patients course teaches essential Motivational Interviewing techniques for encouraging patients to make behavioural changes, including how to: Raise the subject of change with your patient, Recognize patient language that indicates a readiness to change, Strengthen a patient’s commitment to a behaviour change, Exchange information in a way that will encourage the patient to make wise choices, Help patients overcome their ambivalence and resistance to change, Assess the patient’s ability to change,
This course also presents the landmark medical litigation case involving a patient who successfully sued his family doctor for failing to adequately motivate and engage him to make a behavioural change toward a healthier lifestyle.

The Patient-Centered Information Gathering course teaches these techniques and more. This course is unlike any other you’ve completed on patient communication because: 1) It doesn’t focus only on one researched approach. Research from nearly 35 published papers is drawn upon to bring together proven techniques to gather information that is important not only to the diagnosis but to setting the treatment plan as well. 2) It is available online, so you can learn how to gather the information important to making a correct diagnosis at a time and place that suits you, and as your time permits. 3) It highlights the importance of patient-centered information gathering to achieve better health outcomes, sharing examples of medical malpractice cases or complaints so you can better grasp why things go wrong and how to avoid these situations.
The Patient-Centered Information Gathering course also teaches essential how-to techniques: Facilitate patient-centered, information-rich encounters, Understand the problem from the patient’s perspective so that suitable treatment strategies can be put in place, Use specific questioning techniques to uncover key disease information and prioritize patient concerns, Obtain key information in a short amount of time, Apply elaboration skills to understand the patient’s experience of the illness and demonstrate empathy, Apply confirmation skills to efficiently acknowledge, clarify and summarize the information gathered

The Setting Mutually Agreed Goals course covers every aspect of how to customize the shared-decision making process to suit your individual patients.
The Setting Mutually Agreed Goals course can teach you these techniques and more.This course is unlike any other you’ve completed on improving patient adherence and experience because: 1) It doesn’t focus only on one researched approach. Research from nearly 50 published papers is drawn upon to bring together proven techniques to negotiate and agree upon treatment strategies with patients 2) It is available online, so you can learn how to deliver an outstanding patient experience at a time and place that suits you, and as your time permits 3) It highlights the importance of effective shared-decision making to achieve better health outcomes, using examples of medical malpractice cases or complaints so you can better grasp why things go wrong and how to avoid these situations.
The Setting Mutually Agreed Goals course also teaches essential how-to techniques: Evaluate a patient’s willingness to participate in a shared decision-making process, Encourage patient engagement in decision-making, Communicate key medical information in an easily understandable manner, Identify key health objectives for each patient and ways to achieve these, Help patients evaluate their disease management options, Negotiate a management plan based on mutually agreed goals, Identify and overcome barriers to goal achievement.

SUCCESSFULLY executed scientific meetings and events deliver exceptional participant experiences, establish common purpose, extend reach and engender stakeholder loyalty.
Ceutica designs and manages advisory boards, targeted workshops, sales and dinner meetings, conferences, satellite symposia and training seminars to maximise learning opportunities and establish new revenue streams.
Our collaborations with a range of universities, professional associations, research institutes and industry over 15 years confirm our expertise in the field. Full-service management of registrations, abstract submissions, marketing and media relations streamline costs and maximise opportunities for our clients.

INNOVATIVE educational programs and learning initiatives build thriving communities. Ceutica designs comprehensive program models to increase issue awareness and change attitudes and behaviours. We build capacity, so everyday people can effect change – locally, remotely and globally.
Focused on effective communication delivery platforms, we utilise a range of technologies to revolutionise sales techniques, education and training.

Effective sales and academic detailing, accredited CPD, simulation and community education programs can be delivered across a variety of mediums - from meetings and workshops to interactive, online and virtual learning-modules. Credentialling programs recognise the skills, expertise and experience in your profession. We can design new programs or reinvigorate and upgrade existing modules.

HIGH quality, specialised writing is concise, consistent and credible. It speaks clearly and compels gently. It requires both fidelity to scientific rigour and audience empathy. Ceutica brings the world of science, innovation and discovery into the everyday and drives excellence in medical, scientific and regulatory writing.
Informed by evidence, ethical standards, commercial imperatives and code compliance we create compelling copy for industry, agencies, universities, professional associations and research institutes.
Motivated to engage and inspire audiences to action, we simplify complex research, systems knowledge, peer-reviewed evidence and policy initiatives.

MEDICAL, scientific and research organisations operate in environments influenced by diverse issues, stakeholders, regulations and policies.
Compelling medical and scientific PR integrates traditional media and dynamic digital techniques with evidence and political acumen to deliver rational information with heart and personal impact.
Carefully designed health promotion and advocacy programs strengthen community actions, build personal capacity and commit to real equity. Successful programs advocate, enable and mediate.

We deliver a range of content products and services for health and medical organisations, businesses and governments. Click on the links below for more information

Making sense of memory, cognition, and when things go wrong.
A comprehensive overview of neuropsychiatry for practicing psychiatrists, neuropsychologists and neurologists regardless of sub-speciality, as well as for registrars sitting their clinical examinations.
Cognisense was launched as a one day workshop on Saturday 27 April, 2013 at the RACV Club, 501 Bourke St, Melbourne, and we have recently returned from a successful Brisbane event on Saturday 16 November 2013 at St Vincent's Private Hospital.

We have a comprehensive collection of educational materials for medical and health professionals, and in particular for psychiatry registrars sitting their clinical examinations, available for purchase through our Online shop.
If you aren't already a member of our website, sign up here to gain access to our online shop.

Presentation skills courses for psychiatry registrars sitting their RANZCP clinical exams.
Interview with Dr Helen Schultz about Present2Pass
FREE P2P webinar available here
What is Present 2 Pass (P2P)? ...

SleepSchool© is a unique professional development program designed to educate and provide valuable information about the important area of sleep psychiatry.
Now in its seventh year, SleepSchool© was designed by a consultant psychiatrist with an interest in sleep and psychiatry. It delivers cutting edge information and insights from experts who specialise in sleep disorder research, diagnosis and management.
SleepSchool© was first held at St Vincent’s Hospital Education Centre, Melbourne, on Saturday, 6 September 2008. After a successful launch, we have brought SleepSchool© to almost all states, and in accordance with feedback from doctors we are working towards holding an event in each state either annually or every two years. In 2012 we held

We are thrilled to announce our exciting new program 'SoMe by the Sea', launching at Peppers Sands Resort in Torquay on Saturday/Sunday 15th and 16th November 2014.
SoMe by the Sea is designed to address the need for doctors to be skilled up on social media in general and how to use it ethically to promote their practices, drive current health debate, and connect. We have already confirmed a number of highly esteemed speakers who are at the forefront of the appropriate and productive use of social media by doctors.
Early bird registration will open in August, so keep an eye out for announcements and for your invite to our cocktail event/celebration (and Dr Schultz's book launch!) on the Saturday evening.